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Messages are shown even if your status is Do not Disturb. Enter the authorized secretariat, so that messages from this person are still displayed when your status is other than available.Select the Privacy tab and click Manage priority access.In the account of the employee who wants to transfer calls, complete the following steps: Select the delegated secretariat for calls that go unanswered under If unanswered.Go to the Calls tab, select Forward my Calls, Forward to: My Delegates.Select at least Receive Calls and press Add.The secretariat receives a message in Teams as confirmation. Go to Your delegates and add the secretariat.Go to the General tab and press Manage delegates at the bottom.In Teams, click the profile picture in the top right corner and select Settings.In the account of the employee who wants to transfer the phone to the secretariat, complete the following steps: This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, information that you have to enter yourself is printed in bold.This manual is written for Windows, Linux and Apple.The private line is obsolete when using Teams. In Skype for Business, an extra private line was used for this, but within Microsoft Teams this is no longer necessary because the employee for the delegate remains directly available on his / her own number even if the transfer to the delegate is active (provided that the employee is not offline). In all cases, the secretariat must be able to call him / her, even if his / her own telephone number has been forwarded to the secretariat. He / she wants to be able to choose to forward calls directly to the secretariat at number 5678 or to take the call themself. An employee has telephone number 1234 and uses the services of a secretariat.

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